Terms of service

Last updated: 10 November 2026

Overview

This website is operated by Slow Home Limited, a New Zealand company trading as The Waste Free Home. In these terms, “we”, “us” and “our” mean Slow Home Limited trading as The Waste Free Home. “You” means anyone who visits our website or buys from us.

By using our website or placing an order, you agree to these terms, along with our Shipping Policy, Refund Policy and Privacy Policy. Please read them before you order.

Our store is hosted on Shopify, which provides the platform we use to sell to you.

1. Your rights under New Zealand law

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot be excluded. If anything in these terms conflicts with those rights, your rights under the law apply.

If you are buying for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply, to the extent permitted by section 43 of that Act.

2. Using our website

• You must be 18 or over to place an order, or have the consent of a parent or guardian.
• You must not use our website or products for any unlawful purpose.
• You must not upload or transmit viruses, malicious code, or anything that could damage or interfere with our website.
• You must not copy, scrape or resell any part of our website or its content without our written permission.

We may suspend or end your access to our website if you break these terms.

3. Orders

Your order is an offer to buy. A contract is formed when we accept your order, which happens when we dispatch it or confirm acceptance by email.

We may decline or cancel an order, or limit quantities, for reasons such as limited stock, a pricing or description error, suspected fraud, or orders that appear to be placed by resellers. If we cancel an order you have paid for, we will refund you in full.

You agree to give us accurate and current contact, delivery and payment details.

4. Prices and payment

All prices are in New Zealand dollars and include GST. Shipping costs are added at checkout, as set out in our Shipping Policy.

We may change prices at any time, but changes do not affect orders we have already accepted.

If a product is listed at an incorrect price because of an obvious error, we will contact you before dispatch. You can choose to pay the correct price or cancel for a full refund.

Payments are processed securely through Shopify and its payment partners. We do not see or store your full card details.

5. Product information

We describe and photograph our products as accurately as we can. Screens display colour differently, so colours may vary slightly from what you see.

Many of our products are handmade or made from natural and reclaimed materials. Variation in grain, colour, weave and finish is part of their character and is not a fault.

Made to order products are dispatched once they have been made and quality checked.

6. Shipping and returns

Delivery times, costs and free shipping thresholds are set out in our Shipping Policy. Returns, refunds and faulty goods are covered in our Refund Policy.

7. Discount codes and promotions

Unless a promotion says otherwise:

• only one discount code can be used per order
• discount codes cannot be applied to gift cards or to orders already placed
• discount codes have no cash value and cannot be exchanged or transferred
• we may cancel a code that is used in breach of its terms

Specific promotions may have their own terms, which apply alongside these terms.

8. Black Friday Sale 2026

These terms apply to our Black Friday Sale (“the Sale”).

Sale period. The Sale runs from 12:00am Tuesday 10 November 2026 until 11:59pm Monday 16 November 2026, New Zealand time (NZDT). Orders must be placed and paid for within this period.

Discounts. Products storewide are discounted by 10% to 45%, exclusions apply. The discount for each product is shown on its product page and is applied automatically in your cart. No code is needed. Discounts are measured against the regular price we sold the product at before the Sale.

Exclusions. Crafty Gatherer products and gift cards are excluded from the Sale.

No stacking. Sale prices cannot be combined with any discount code, including welcome, win back, loyalty or referral codes.

Shipping. Our free shipping offer on orders over $200 does not apply during the Sale. Shipping is charged at the standard rates in our Shipping Policy.

Free gift with orders over $200.

• Orders totalling over $200 after Sale discounts, excluding shipping, receive one free gift.
• One gift per order. Separate orders cannot be combined to reach $200.
• Gifts are available while stocks last. We choose the gift and may substitute an item of similar value.
• The gift has no cash value and cannot be exchanged.
• If you return items for change of mind and your order total falls below $200, please return the gift unused, or we will deduct its retail value from your refund.

Stock. Sale stock is limited and sold on a first come, first served basis. We cannot hold or reserve stock, or offer the Sale price once a product sells out.

Price adjustments. We do not adjust prices for orders placed before or after the Sale period.

Dispatch. Order volumes are high during the Sale. Please allow up to 7 business days for your order to be packed and dispatched, plus the delivery times in our Shipping Policy.

Returns. Sale items can be returned for change of mind within 30 days of receiving your order, on the conditions in our Refund Policy. Your rights under the Consumer Guarantees Act 1993 for faulty items apply to Sale items in full.

Changes. We may correct errors in Sale pricing or descriptions under Section 4. We will not change the Sale terms in a way that disadvantages you for orders we have already accepted.

9. SMS messages

If you sign up to receive text messages from us, you consent to receive messages about your orders and, if you choose, promotional messages such as offers and cart reminders. Signing up is optional and is not a condition of any purchase.

Message frequency varies. We do not charge for messages, but your mobile provider’s standard rates may apply.

You can unsubscribe at any time by replying STOP to any of our text messages. For help, reply HELP or email hello@thewastefreehome.co.nz.

We send messages in line with the Unsolicited Electronic Messages Act 2007. We are not responsible for messages delayed or not delivered by mobile networks.

10. Third party tools and links

Our website may include tools or links provided by third parties. We do not control them and are not responsible for their content, products or practices. Please read their terms before using them.

11. Your comments and submissions

If you send us ideas, reviews, photos or other content, you allow us to use, edit and publish it, without payment, unless you tell us otherwise when you send it. You confirm your content is your own, is accurate, and does not infringe anyone else’s rights or contain anything unlawful or offensive. We may remove any content at our discretion.

12. Intellectual property

All content on our website, including text, photography, illustrations, logos and product designs, belongs to us or our licensors. You may not copy or use it without our written permission.

13. Privacy

How we collect and use your personal information is explained in our Privacy Policy.

14. Our liability

Subject to Section 1 and to the extent permitted by law:

• we are not liable for any indirect or consequential loss, or loss of profit, arising from your use of our website or products
• our total liability to you for any claim relating to an order is limited to the amount you paid for that order
• we do not guarantee that our website will always be available, uninterrupted or error free

Nothing in this section limits our obligations under the Consumer Guarantees Act 1993.

15. Changes to these terms

We may update these terms by posting a new version on this page. The version in place when you placed your order applies to that order.

16. General

If any part of these terms is found to be unenforceable, the rest still applies. If we do not enforce a term, that does not mean we have waived it. These terms, together with the policies they refer to, are the entire agreement between you and us about your use of our website and your orders.

17. Governing law

These terms are governed by New Zealand law, and the courts and tribunals of New Zealand, including the Disputes Tribunal, have jurisdiction.

18. Contact us

Slow Home Limited, trading as The Waste Free Home

Email: hello@thewastefreehome.co.nz