Refund policy

The Waste-Free Homes’ return policy lasts 30 days from the time you receive your order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards, Downloadable software products, Some health and personal care items

To complete your return, The Waste-Free Home requires a receipt or proof of purchase.

Return Shipping 
To return your product, you should mail your product to:
The Waste-Free Home, 
489 Fencourt Road,
Cambridge RD1,
3493,
New Zealand.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items
Only regular priced items may be returned, unfortunately sale items cannot be returned.

Refunds / Faulty goods
If the product is faulty we will gladly replace the product and cover all return shipping costs. Send us an email at hello@thewastefreehome.co.nz to arrange your exchange or refund.