Refund policy
Last updated: 10 November 2026
We want you to love what you buy from The Waste Free Home, if something isn't right, this policy explains what you can do.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Start with an email
Before sending anything back, please email us at hello@thewastefreehome.co.nz with your order number and what you'd like to return. We can often help straight away, and we'll confirm how to send your return.
Change of mind returns
You can return items for change of mind within 30 days of receiving your order. This includes sale items.
To be eligible, items must be:
- unused and in the condition you received them
- in their original packaging
- accompanied by your order number or proof of purchase
Return postage. You are responsible for the cost of returning change of mind items. Original shipping costs are not refunded. For items over $75, we recommend a tracked service, as we can't refund items that don't reach us.
Free gifts. If a return takes an order that received a free gift below the qualifying spend, please return the gift unused, or we will deduct its retail value from your refund.
Gifts. Refunds can only go to the original purchaser. If you received an item as a gift, ask the person who bought it to contact us with their order number.
Items we can't accept for change of mind
The following can't be returned for change of mind. They are still fully covered if they are faulty.
- Hygiene and personal care items that have been opened, including skincare, deodorant, oral care, soaps, cotton buds, makeup wipes, plasters, sunscreen and menstrual cups
- Made to order items
- Gift cards
- Imperfects and Outlet items sold with a known flaw. The flaw described at the time of sale is not covered as a fault, but any other fault is.
Faulty or damaged items
If your item is faulty, damaged in transit, or not as described, please email us at hello@thewastefreehome.co.nz as soon as possible with your order number and photos of the problem.
We'll send you a prepaid return label where the item needs to come back to us. Depending on the problem, we will repair, replace or refund the item, in line with the Consumer Guarantees Act. If the fault is serious, you can choose a refund or a replacement.
There is no 30 day limit on faulty items. Your rights under the Consumer Guarantees Act last for a reasonable time, depending on the product and its price.
Natural variation in grain, colour, weave or finish in handmade, natural or reclaimed products is not a fault.
Refunds
Once your return arrives, we'll inspect it and email you to confirm whether the refund is approved. Approved refunds are processed within 5 business days to your original payment method. Your bank may take a few extra days to show the funds.
Returns address
The Waste Free Home 489 Fencourt Road Cambridge RD1 Cambridge 3493 New Zealand
Australian orders
This policy also applies to orders shipped to Australia. You are responsible for return postage to New Zealand for change of mind returns. For faulty items, we cover the cost of return postage.
Contact us
Email: hello@thewastefreehome.co.nz