Shipping policy
Last updated: 10 November 2026
Dispatch times
We pack and dispatch orders within 3 to 5 business days and ship with NZ Post (CourierPost) and Post Haste. You'll receive tracking details by email once your order is on its way. Please allow 2 to 10 working days for delivery after dispatch. If more than 10 working days have passed, email us at hello@thewastefreehome.co.nz and we'll check on your order.
We're a small family business, so dispatch can take longer during busy periods and around public and school holidays.
Black Friday Sale (10 to 16 November 2026). Order volumes are high, so please allow up to 7 business days for dispatch, plus delivery time.
Made to order items are dispatched once they have been made and quality checked.
Free shipping
New Zealand orders over $200 ship free, except:
- orders placed during our Black Friday Sale, 10 to 16 November 2026
- orders containing Large, XL, Oversized or Double Oversized items
- rural deliveries
- orders shipped outside New Zealand
Free shipping can't be combined with discount codes.
Shipping rates
Rates are in New Zealand dollars and are calculated at checkout based on your address and the weight of your order. Rates may change.
Waikato (local)
| Size | Weight | Urban | Rural |
| Standard | 0 to 4 kg | $5.90 | $12.00 |
| Large | 5 to 29 kg | $9.00 | $15.00 |
| Oversized | 30 kg and over | $15.00 | $22.00 |
Auckland
| Size | Weight | Urban | Rural |
| Standard | 0 to 4 kg | $10.90 | $14.00 |
| XL | 5 to 29 kg | $12.00 | $16.00 |
| Oversized | 30 kg and over | $18.00 | $22.00 |
Waiheke Island
| Size | Weight | Price |
| Standard | 0 to 4 kg | $12.00 |
| Large | 5 to 29 kg | $18.00 |
| Oversized | 30 kg and over | $29.00 |
North Island
| Size | Weight | Urban | Rural |
| Standard | 0 to 4 kg | $10.90 | $14.90 |
| Large | 5 to 29 kg | $14.00 | $19.00 |
| Oversized | 30 kg and over | $29.00 | $39.00 |
South Island
| Size | Weight | Urban | Rural |
| Standard | 0 to 4 kg | $14.00 | $22.00 |
| Large | 5 to 14 kg | $25.00 | $35.00 |
| XL | 15 to 29 kg | $39.00 | $49.00 |
| Oversized | 30 to 60 kg | $45.00 | $60.00 |
| Double Oversized | 61 kg and over | $79.00 | $89.00 |
Chatham Islands
| Size | Weight | Price |
| Standard | 0 to 4 kg | $18.00 |
| XL | 5 to 14 kg | $29.00 |
| Oversized | 15 kg and over | $55.00 |
Australia
| Size | Weight | Price |
| Standard | 0 to 3 kg | $45.00 |
| Large | 3.01 to 10 kg | $89.00 |
| Oversized | 10 kg and over | $195.00 |
Great Barrier Island and other remote locations may cost more than these rates. We'll contact you if your shipping cost needs to change.
Rural deliveries
Rural rates are applied automatically at checkout, based on your delivery address.
Local pickup
Pickup is available from Cambridge. Choose pickup at checkout and we'll email you when your order is ready, with pickup details. Please collect your order within 5 working days of that email.
Christmas delivery
We follow NZ Post's Christmas sending cut off dates. We'll post our last order dates here as soon as NZ Post confirms them for 2026. Allow 3 to 5 business days for dispatch on top of NZ Post's dates, so order early.
Australian orders
Any import duties or taxes charged in Australia are the customer's responsibility.
Why our shipping costs what it does
We send every parcel plastic free and reuse boxes and packaging wherever we can. This costs more than standard courier satchels, and our rates reflect that.
Incorrect addresses
If a parcel comes back to us because of an incorrect address, we'll invoice you for shipping to the correct address and resend once payment is received.
Returns
Returns, refunds and faulty items are covered in our Refund Policy.
Contact us
Email: hello@thewastefreehome.co.nz