Privacy policy

Last updated: 10 November 2026

The Waste Free Home is a trading name of Slow Home Limited, a New Zealand company. This policy explains how we collect, use, store and share your personal information when you visit thewastefreehome.co.nz or buy from us. We follow the Privacy Act 2020.

Information we collect

When you order: your name, email address, phone number, billing and delivery addresses, order history, and any notes you add to your order.

When you sign up to our emails or texts, or enter a competition: your name, email address, mobile number and any preferences you choose, whether through a sign up form on our website, a competition, or in person.

When you leave a review: your name, email address, review, rating, and any photos you add.

When you contact us, order by phone, or collect an order: your messages and the details you share with us.

When you use our website: information about your device and browsing, such as your IP address, browser type, the pages you view, how you arrived at our site, and how you interact with it. This is collected using cookies, pixels and similar technologies.

Payment details: payments are processed by Shopify and its payment partners, including Shop Pay. We do not see or store your full card details.

Information we get from other people

Sometimes we receive personal information from someone other than you. For example:

• when someone buys a gift and gives us your name and delivery address
• when advertising platforms such as Meta, Google and Pinterest share information about how people interact with our ads

When this happens, we use the information only for the purpose it was given to us, such as delivering a gift. You have the same rights to access and correct it as any other information we hold about you.

How we use your information

We use your information to:

• process, deliver and support your orders, returns and refunds
• communicate with you about your orders and enquiries
• send marketing emails and text messages, if you have signed up, and show you relevant ads
• prevent fraud and keep our website secure
• understand how people use our website, so we can improve it
• meet our legal and tax obligations

Who we share it with

We share information only with the services that help us run our store:

• Shopify and Shop Pay: our online store and checkout
• Klaviyo: our marketing emails
• Kudosity: our text messages
• Judge.me: product reviews
• Google Analytics and Google Ads: website analytics and advertising
• Meta (Facebook and Instagram) and Pinterest: advertising
• Courier and postal services: to deliver your order

We do not sell your personal information. We may also share information where the law requires it, or to protect our rights.

Storage outside New Zealand

Some of these services store information overseas, including in the United States, Canada, Australia and Ireland. We use well established providers that apply their own privacy and security protections. By using our website, you acknowledge that your information may be stored outside New Zealand.

Marketing and your choices

You can unsubscribe from our emails at any time using the link in any email. You can stop our text messages by replying STOP. You can also email us to unsubscribe from either.

You can limit how ads are shown to you through your settings on Meta, Google and Pinterest. You can opt out of Google Analytics with Google's opt out browser add on.

Cookies

Cookies are small files stored on your device. We use them to run our store, remember your cart, understand how our site is used, and measure our advertising. You can manage or block cookies in your browser settings. Blocking some cookies may stop parts of our site from working.

How long we keep it

We keep order and transaction records for 7 years, as required for tax purposes. We keep marketing information until you unsubscribe or ask us to delete it. Other information is kept only as long as we need it for the purposes in this policy.

Keeping it secure

We take reasonable steps to protect your information from loss, misuse and unauthorised access. If a privacy breach is likely to cause you serious harm, we will tell you and the Office of the Privacy Commissioner.

Your rights

You can ask to see the personal information we hold about you, and ask us to correct it. You can also ask us to delete information we no longer need to keep. Email our Privacy Officer at hello@thewastefreehome.co.nz and we will respond within 20 working days.

If you're not happy with how we've handled your information, please contact us first. You can also complain to the Office of the Privacy Commissioner.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Privacy Officer, Slow Home Limited trading as The Waste Free Home

Email: hello@thewastefreehome.co.nz